This Agreement is between you and EICCIO Advisors, a sole proprietorship registered in Guyana (Certificate No. 186223), of Lot 55, Public Road, La Grange, West Bank Demerara, Region 3, Guyana ("we", "us", "Provider"). The proprietor is identified in the signature block at the end of this Agreement.

It governs your participation in the LNC Pro Suite™ Beta Program (the "Beta"). You are the beauty business or professional taking part ("you", "Beta User").

1. What the Beta is

1.1 LNC Pro Suite™ is pre-release, unfinished software made available to you for evaluation, free of charge.

1.2 The Beta is provided as-is and as-available. It may contain errors, defects, and incomplete features.

1.3 Our only obligation during the Beta is to use reasonable efforts to make it available to you. We give no commitment as to availability, uptime, performance, accuracy, or data integrity. No service levels apply. There is no uptime commitment, no guaranteed support, and no guaranteed response time. To the fullest extent permitted by law, all terms, conditions, warranties, and representations that would otherwise be implied by statute or common law are excluded, including any implied term as to satisfactory quality, fitness for a particular purpose, or that the service will be uninterrupted, secure, or error-free.

1.4 We may change, pause, or discontinue the Beta or any feature of it at any time. If we discontinue the Beta, or end your access to it, section 13 governs the notice you get and your opportunity to export your data first.

1.5 Features shown or described during the Beta are not a promise that they will appear in any final product.

1.6 The Beta runs until we end it on notice. Taking part gives you no right to the general release product and no guaranteed pricing afterwards, beyond the notice and choice in section 3.

2. Who can join

2.1 Trade professionals only. The Beta is open only to bona fide beauty and grooming businesses and the professionals who work in them. That means salons, studios, and independent practitioners working in hair, nails, lashes and brows, body sculpting, barbering, and waxing, and businesses combining any of those.

2.2 You confirm that you operate such a business or practise such a trade, that you are accepting this Agreement on behalf of your business, and that you are authorised to bind it. The Beta is not open to consumers, to the general public, or to anyone who provides or is developing salon-management software.

2.3 Where you can be. The Beta is open worldwide, except that it is not open to businesses established in the United Kingdom or the European Economic Area. Transfers of personal data out of those regions require additional legal safeguards that we are not putting in place during a free Beta. We expect to support businesses there at general release.

2.4 If we find that you do not meet section 2.1 or 2.3, we may end your participation under section 13.

3. What it costs

3.1 The Beta is free for the whole Beta period. No subscription, per-seat, or platform fee applies to you at any point while the Beta runs.

3.2 We may introduce pricing for the general product after the Beta ends. We will give you at least thirty days' written notice by email, and a choice, before any charge applies to you. We will never convert you to a paid plan automatically.

4. Payments, and who you contract with

4.1 We are software, not a payment service. LNC Pro Suite™ is software. It is not a bank, a payment service provider, a money transfer service, or a payment intermediary, and it does not provide any payment service.

4.2 Your gateway is yours. If you want to take card or mobile-money payments through the Suite, you must hold your own account with a payment provider, in your own business name. That account, and the agreement behind it, is between you and that provider. We are not a party to it, we do not guarantee it, and we have no control over their terms, their fees, their approval decisions, or their settlement times. You are the merchant on every transaction taken through the Suite. What the Suite does is show you and your client the payment options you have connected, and pass instructions to your payment provider when you or your client choose to pay. Your payment provider does the rest.

4.3 We never hold your money. We do not receive, hold, control, or direct your money or your clients' money at any time. Payments taken through the Suite go from your client to your own account with your own payment provider. They do not pass through any account belonging to us or to anyone connected with us. We do not pool funds, we do not settle funds to you, we do not hold balances, and we do not operate wallets, credits, or stored value of any kind. If this ever changes, we will tell you before it changes, and we will not make the change without giving you these terms again in updated form and a fair chance to decide whether to continue.

4.4 Deposits. If you use the Suite to take a deposit at booking, the deposit is taken by your payment provider and paid into your account. We never hold it. Whether to take a deposit, how much, and on what cancellation and refund terms, is entirely your decision and your policy. You are responsible for making that policy clear to your client.

4.5 Refunds. You decide whether to refund a client and on what terms. The Suite may pass a refund instruction to your payment provider when you issue one, but the refund is made by your payment provider from your account. We do not decide refunds, do not fund them, and never hold the money being refunded.

4.6 Chargebacks and disputes. A chargeback, dispute, or reversal is decided by your payment provider, the card scheme, or the mobile-money operator, under the agreement between you and them. We are not a party to it and have no say in it. Any amount charged back, and any fee for it, is yours. If you ask, we will give you free of charge the booking record, timestamps, confirmations, and message history we hold for that appointment, so that you can respond to the dispute yourself.

4.7 Disputes with your clients. Any dispute between you and your client, including about service, cancellation, a no-show, a deposit, or a refund, is between you and your client. We are not a mediator, an escrow agent, or a decision maker in it.

5. Your data is yours

5.1 You own your business data, your service menu, and your client records. We process your data to operate, secure, and support the service for you, and as set out in the Data Processing Addendum at Schedule 1.

5.2 Roles. For your clients' personal information, you are the data controller and we are the data processor. Our obligations as processor are set out in Schedule 1.

5.3 Your responsibilities. You are responsible for:

(a) having the right to load your clients' information, telling your clients how it is used, and holding any consent required, in particular for marketing;

(b) all communications sent to your clients through the Suite, whether you send them yourself or the Suite generates and sends them automatically based on how you have set it up, including their content, who receives them, and having the lawful basis needed to send them; and

(c) your own bookings, deposits, prices, refunds, and cancellation decisions.

5.4 Export. You may export your data at any time in a common machine-readable format using the export function. If export is unavailable, we will provide it within ten business days of your written request.

5.5 Deletion. You may ask us in writing at any time to delete your account and all of your data. Export your data first if you want to keep it, because asking us to delete gives up the thirty day export window in section 13.6. We will confirm what you are giving up before we act on the request. We then delete on the timescales in Schedule 1, section J, keeping only what the law requires us to keep, and we confirm in writing when it is done. You may also delete individual records in the product at any time.

5.6 Migrating your existing client book. If you import client records from another system or a spreadsheet, keep your original file until you have checked the imported data in the Suite. We will help you import, and you are responsible for confirming that the imported records are complete and correct. We are not responsible for a record that did not import, imported incorrectly, or was mapped to the wrong field.

5.7 The licence we need to run the service. So that we can actually run the service for you, you grant us a non-exclusive, royalty-free licence to host, store, copy, transmit, display, back up, restore, encrypt, and reformat your content, limited to what is technically necessary to: provide, operate, maintain, and support the Suite for you; keep your content secure and back it up; carry out an instruction you give us through the service, including sending a message you have asked us to send; enable you to export your content; and comply with a legal obligation. We may extend this licence to our hosting, storage, backup, and messaging providers solely so they can perform those functions, and we remain responsible to you for what they do. This licence does not allow us to, and we will not: sell, rent, or licence your content; use it to market to your clients; use it in our own advertising; disclose it to any other Beta User; or use it to train any artificial intelligence or machine learning model. The licence ends when we no longer hold your content, subject to the deletion timescales in Schedule 1. It transfers no ownership to us.

6. What we are not responsible for

6.1 What we never exclude. Nothing in this Agreement excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any other liability that cannot lawfully be excluded or limited.

6.2 What we are not liable for. Subject to section 6.1, and because the Beta is unfinished software supplied to you free of charge, we are not liable to you, whether in contract, in tort including negligence, for breach of statutory duty, or otherwise, for any of the following. Each is a separate and independent provision:

(a) lost, corrupted, or unavailable data, including client records and appointment records;

(b) missed, duplicated, double-booked, cancelled, or lost appointments;

(c) downtime, interruption, or unavailability;

(d) lost revenue, profit, business, contracts, goodwill, or anticipated savings;

(e) loss arising from your reliance on any output, report, reminder, or notification generated by the Suite; and

(f) any indirect or consequential loss.

6.3 What sections 6.1 and 6.2 do not cover. Sections 6.2(a) to (c) do not apply to loss you suffer because we have breached our own commitments in Schedule 1 on security, tenant isolation, breach notification, or export and deletion, or because of our wilful misconduct. Those claims are limited by section 6.4 and not excluded.

6.4 Our overall limit. Subject to section 6.1, our total liability to you arising out of or in connection with this Agreement and your use of the Beta, whether in contract, in tort including negligence, for breach of statutory duty, or otherwise, will not exceed GYD 250,000 in aggregate for all claims.

6.5 Keep your own backup. You must keep your own separate and current backup of your client records and appointments. You acknowledge that we told you this before you accepted these terms, and that the allocation of risk in this section 6 reflects the fact that the Beta is free of charge, that you keep your own copy of your data, and that you may export your data and leave at any time.

6.6 Telling us early. You will tell us in writing about any claim within six months of becoming aware of the circumstances giving rise to it, so that we have a fair opportunity to investigate it while the evidence still exists. This does not shorten any limitation period fixed by law.

6.7 Each part stands alone. Each subsection and each paragraph of this section 6 is separate and severable. If any of them is held unenforceable in whole or in part, that part is severed and the rest of section 6 continues in full force,

and any provision held to be excessive is to be read down to the maximum extent permitted by law rather than struck out.

7. Your responsibilities

7.1 You agree to: keep your login credentials secure and not share them outside your own business; tell us promptly if you think your account has been compromised; use the service lawfully and only for your own business; allow access only to your own staff, under your account, and accept responsibility for what they do with it; not resell, sublicense, rent, or otherwise provide the service to anyone outside your business; not copy, modify, reverse engineer, decompile, or attempt to derive the source code; not probe, scan, or test the security of the Suite without our written permission; not scrape or bulk-extract data other than your own; not upload unlawful, infringing, or malicious content; not use the Suite to send unlawful or unsolicited communications to your clients; and not use our source code, our confidential information under section 11, or our trade secrets to build a competing product. Nothing in this section prevents you from using your own general skill, knowledge, and experience.

7.2 Your indemnity. You will indemnify us against any third-party claim, demand, proceeding, fine, or penalty, and the reasonable costs of defending it, to the extent it is caused by:

(a) your lack of the necessary rights or consents to load or use your clients' information;

(b) a communication sent to your clients through the Suite;

(c) your breach of this Agreement or of any law; or

(d) your bookings, deposits, prices, refunds, or cancellation decisions.

This indemnity does not apply to the extent the claim is caused by our own breach of this Agreement, our negligence, our fraud, or our failure to meet our commitments in Schedule 1, or to anything the law does not permit to be indemnified. Your total liability under this indemnity is limited to GYD 250,000 in aggregate.

If a claim like this arrives, we will tell you promptly and in writing, we will not admit or settle it without your written consent (not to be unreasonably withheld or delayed), and you may take over defending it at your own cost on reasonable notice, provided you do not admit anything on our behalf and keep us informed.

8. Our software is ours

8.1 We own the platform. LNC Pro Suite™, including all software, code, databases, interfaces, screen designs, layouts, graphics, templates, workflows, documentation, and the names, logos, and brands used for it, together with all intellectual property rights in them anywhere in the world, are and remain owned by us or our licensors. This includes every update, correction, improvement, feature, and derivative work made during or after the Beta, however it came about and whoever suggested it.

8.2 Your licence. For as long as you take part in the Beta, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Suite for the internal business purposes of your own business or practice. That is the whole of what is granted. All rights not expressly granted are reserved.

8.3 Nothing here is joint. Nothing in this Agreement or in the conduct of the Beta creates any joint ownership, joint authorship, partnership, or joint venture in the Suite. You acquire no ownership interest in it by taking part, by giving feedback, or by contributing to its development in any way.

8.4 Your own things stay yours. We claim no ownership of your business, your brand, your service menu, your pricing, your business methods, your marketing materials, or your content.

8.5 Third-party components. The Suite includes third-party components, some of them open-source, licensed under their own terms, which prevail over this Agreement in respect of those components as between you and the relevant licensor. A list is available on request. We give no warranty or indemnity of any kind in respect of them, and section 6 applies to them in full.

9. Feedback and ideas

9.1 Giving feedback is voluntary. You are not obliged to give us feedback, and nothing you get under this Agreement depends on your giving it. If you do give it, this section says what happens to it.

9.1A Why this section exists. The Beta is a shared build. An improvement suggested by one business is built once and made available to every business on the platform, so the product has to have a single owner. That owner is us. This section says so plainly, so that no one is surprised later.

9.2 What feedback means. Any comment, suggestion, idea, request, bug report, sketch, mock-up, or other material that you or anyone at your business gives us about the Suite, whether spoken, written, or drawn, and whether we asked for it or not.

9.2A What feedback does not mean. Feedback does not include your content, your client data, your business methods, your service menu, your pricing, your know-how, or any intellectual property you owned or developed independently of the Beta. None of that is assigned or licensed to us by this section, and it stays yours under sections 5.1 and 8.4. Where a piece of feedback contains any of it, we take only what we need to build the improvement, and you keep the underlying right.

9.3 What you give us. You assign to us all intellectual property rights in your feedback, to the extent those rights can be assigned now, and you agree to do anything reasonably necessary at our cost to give effect to that. To the extent any right cannot be assigned now, you instead grant us a perpetual, irrevocable, worldwide, royalty-free, transferable and sublicensable licence to use, copy, modify, adapt, combine, create derivative works from, and otherwise exploit that feedback for any purpose, including developing and commercialising the Suite and any other product.

9.4 What we own as a result. Everything we build, including any feature or improvement that arises from or is inspired by feedback, belongs to us under section 8.1. You will have no claim to ownership, royalties, revenue share, equity, credit, or any other compensation in respect of it.

9.5 Moral rights. To the fullest extent permitted by law you waive, and agree not to assert, any moral rights in your feedback.

9.6 Feedback is not confidential. Feedback is given to us on a non-confidential basis. This does not affect our obligations in respect of your content under section 5 or Schedule 1.

9.7 Feedback must be yours to give. You confirm that your feedback is your own and that giving it to us breaches no obligation you owe to anyone else, including to any other software provider. Please do not send us anything belonging to another software provider, including screenshots, exports, or documentation.

9.8 What we do in return. We are not obliged to use any feedback or to keep any feature built from it. What we will do is this: everything in section 8.4 stays yours; we will credit founding Beta participants where you tell us in writing that you would like to be credited, and not otherwise; and we intend to offer Beta participants preferential terms on the general product when it launches. The credit and the preferential terms are things we intend and expect to do, not contractual entitlements, and they do not make the Beta a paid service.

10. Privacy and data protection

10.1 For your clients' personal information you are the controller and we are the processor. We process it only on your instructions, to run the service for you. We keep each business's data logically isolated from every other business. We do not sell, rent, or share it with third parties for their own purposes, and we do not use it to train any artificial intelligence model.

10.2 Our full commitments on security, sub-processors, breach notification, retention, and deletion are set out in the Data Processing Addendum at Schedule 1, which forms part of this Agreement.

10.3 Aggregated information. We may create de-identified and aggregated data from use of the Suite and use it to operate, secure, analyse, and improve the Suite, to develop new features, and to produce aggregated statistics and benchmarks. Data is de-identified only where all direct identifiers of you, your staff, and your clients have been removed and where the data does not include any element that could reasonably be used to identify any of them or your business. We will not attempt to re-identify it. We will not publish or share any benchmark or comparative figure derived from fewer than ten distinct businesses, and we will suppress any figure that would in practice reveal the data of a single business. We will not identify you or your business in any published statistic without your prior written consent. De-identified aggregated data belongs to us, which does not affect your ownership of your content.

11. Confidentiality

11.1 Ours. The Suite is unreleased. Its features, screens, workflows, roadmap, pricing plans, and technical and security information, and anything else about it or about our business that is not publicly available, is our confidential information.

11.2 Yours. Your client lists, service menu, pricing, revenue and performance figures, business methods, know-how, and any other non-public information about your business is your confidential information. This obligation runs both ways.

11.3 What each of us agrees. Each of us will keep the other's confidential information confidential, use it only for the Beta, and not disclose it except to staff or contractors who need it and who are bound to keep it confidential. You will not publish screenshots or recordings of unreleased features without our prior written consent.

11.4 You may say what you think. Nothing in this section prevents you from saying publicly that you take part in the Beta, or from giving your honest opinion or review of the Suite, including what does not work well. You may not, in doing so, disclose our security information, our roadmap, our unreleased pricing, or a genuine trade secret.

11.5 The usual exceptions. This section does not apply to information that is or becomes public other than through a breach of it, that the recipient already had without an obligation of confidence, that the recipient receives from someone else free to disclose it, or that the recipient develops independently. Either of us may disclose what the law requires, and where lawfully able, will tell the other first.

11.6 This section applies during the Beta and for two years afterwards.

12. Names, logos, and publicity

12.1 We will not name you without asking. We will not use your business name, logo, trading name, or the name or image of anyone at your business in any marketing, case study, website, social media post, investor material, or press communication without your prior written consent. You may give or withhold that consent as you choose, and withdraw it at any time for future use.

12.2 You may say you use it. You may state accurately that you use LNC Pro Suite, and use our name and logo unmodified for that purpose only. You may not suggest that we endorse, certify, or are partners with you, and you may not use our name or logo in a misleading way.

12.3 Limits. Neither of us acquires any right in the other's marks. You will not register, or apply to register, any trade mark, business name, domain name, or social media handle that is identical or confusingly similar to any of ours, and you will not bid on our marks as paid-search keywords.

13. Changes, ending, and what survives

13.1 We may change these terms during the Beta.

13.2 If a change is material, we will give you at least fourteen days' notice by email and in the product before it takes effect, and we will ask you to accept the updated terms. If you do not want to accept it, you may end your participation and export your data before it takes effect. If you keep using the Suite after the change takes effect, the updated terms apply to your use from that date. No change applies retrospectively to any claim that has already arisen.

13.3 Changes that are immaterial, or that we are required to make by law or by a regulator, take effect immediately on notice.

13.4 Ending your participation. You may leave at any time. We may end your participation, or end the Beta, on at least thirty days' written notice, during which your access and your ability to export continue.

13.5 Immediate suspension. We may suspend your access immediately, without notice, only if we reasonably believe there is a security risk, unlawful use, or a breach of section 7. We will tell you why as soon as we reasonably can. If we suspend you, and unless the law prevents us, we will still give you a copy of your data within ten business days of your written request.

13.6 Export window. Where participation ends under section 13.4, you have at least thirty days from the date of our notice, or from the date you tell us you are leaving, to export your data. We then delete it as set out in Schedule 1, section J. The only exception is where you have asked us to delete your account under section 5.5, which gives up this window.

13.7 Variation. Apart from the process in sections 13.1 to 13.3, which is how these terms change, no variation of this Agreement is effective unless it is in writing and refers expressly to this Agreement. Nothing said in a call, a message, or a meeting varies these terms.

13.8 Survival. The following continue to apply after your participation ends: sections 5.1 and 5.2 (ownership and roles), 5.7 (only until your data is deleted under Schedule 1), 6, 7.2, 8.1, 8.3, 8.4 and 8.5, 9, 10.3, 11 (for the period in 11.6), 12.3, 13.6, this section 13.8, and 14; and in Schedule 1, sections G, H, J and L (until return or deletion is complete). Any other provision that by its nature is intended to survive also survives.

14. General

14.1 Entire agreement and non-reliance. This Agreement, together with Schedule 1, is the entire agreement between us about the Beta and replaces all prior discussions, proposals, demonstrations, representations, and understandings, whether written or spoken. You acknowledge that in accepting this Agreement you have not relied on, and will have no remedy in respect of, any statement, representation, assurance, or warranty that is not expressly set out in it.

14.2 Nothing in section 14.1 limits or excludes any liability for fraud or fraudulent misrepresentation.

14.3 Severability. If any provision or part of a provision is or becomes invalid, illegal, or unenforceable, it is to be treated as modified to the minimum extent necessary to make it valid and enforceable while preserving its purpose. If it cannot be modified, it is treated as deleted, and the rest of this Agreement remains in full effect. Where the modified or deleted part limited our liability, we are treated as having agreed the maximum limitation of liability permitted by law.

14.4 Governing law and jurisdiction. This Agreement, and any dispute or claim arising out of or in connection with it, including a non-contractual one, is governed by the laws of Guyana. The courts of Guyana have exclusive jurisdiction. Before starting proceedings, each of us will first raise the issue in writing with the other and allow fourteen days to try to resolve it. That fourteen-day step does not apply to, and nothing in this section prevents, an application to any competent court for urgent injunctive or interim relief.

14.5 Assignment. You may not assign or transfer this Agreement without our written consent. We may assign or transfer this Agreement, and our rights and obligations under it, to any company we form or control, or to a successor to the LNC Pro Suite business, on notice to you.

14.6 Notices. Notices to you go to the email address on your account. Notices to us go to beta@lncprosuite.com, and for anything about personal data to the same address marked for the attention of data protection. Either of us may change our address on notice. An email notice is treated as received on the next business day after it is sent, unless the sender receives a delivery failure.

14.7 No partnership. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship. Neither of us may make any commitment on the other's behalf.

14.8 No rights for anyone else. This Agreement is between you and us only. Nobody else, including your clients, has any right to enforce any part of it. Nothing in it gives your clients any right against us, and nothing in it takes away any right they have against you.

14.9 Events outside our control. Neither of us is in breach of this Agreement, or liable, for any failure or delay caused by an event outside our reasonable control that we could not have avoided by taking reasonable precautions, including internet, hosting, power, or telecommunications failure, flood, fire, industrial action, epidemic, or act of government. This section does not excuse a failure that reasonable security or backup measures would have prevented, and it does not suspend our obligations in Schedule 1 on breach notification, export, or deletion.

Acceptance

You accept this Agreement by ticking the acceptance boxes presented to you in LNC Pro Suite before you first use the Beta, or by signing a copy of it.

We record the version you accepted, the date and time, and the account that accepted it, and we email you a copy. The version you accepted is available in your account settings.

*Beta User (business or professional):* _______________________________ *Date:* _______________

*For the Provider:* Theon Alleyne, sole proprietor, trading as EICCIO Advisors, Guyana business registration Certificate No. 186223

Schedule 1. Data Processing Addendum

Forms part of the LNC Pro Suite™ Beta Program Agreement, version 1.1

A. In plain words

You are responsible for your clients' information. We look after it for you and only do what you tell us to do with it. This Schedule sets out what we hold, how we protect it, who else touches it, what happens if something goes wrong, and how you get it back or have it deleted.

This Schedule adds to the Agreement. It does not change the limits on our liability in section 6, which apply to a claim under this Schedule in the same way as to any other claim.

B. Who is who

1. You are the data controller for your clients' personal data. You decide why and how it is collected and used. You are responsible for having a lawful basis to hold it, for telling your clients how you use it, and for handling their requests about it.

2. We are the data processor. We hold and process your clients' personal data only on your behalf and on your instructions. We do not use it for our own purposes.

3. We are the controller of your own account data: your business name, your login, your contact details, and how you use the product. We use that to run and support the service, and to bill you if and when the product becomes paid.

4. In this Schedule, "personal data", "processing", "data subject", "controller", "processor", and "personal data breach" have their ordinary meaning under applicable data protection law, including the Data Protection Act 2023 of Guyana once it is in force.

C. What we process, and for how long

5. Subject matter. Providing the LNC Pro Suite™ salon and studio management platform to you: bookings, client records, service history, deposits and payment references, messaging, and reporting.

6. Duration. For as long as you use the service, plus the deletion periods in section J.

7. Nature and purpose. Storage, retrieval, organisation, display, transmission, backup, and deletion of your records, so that you can run your business. We also generate reports for you from your own data.

8. Types of personal data. Client name; phone number; email address where you record one; appointment date, time, and service; service history; notes you enter; deposit and payment references and status; and any other field you choose to complete.

9. Special category data. The platform is not designed to hold health or other special category data. If you enter allergy, medical, pregnancy, or similar information into a notes field, you do so as controller and you are responsible for having a valid basis for it. We will protect it with the same measures set out below, and we ask you not to enter it during the Beta.

10. Categories of data subject. Your clients, your staff, and anyone else whose details you enter.

D. Our obligations

11. We process your client personal data only on your documented instructions. Your use of the product, together with the Agreement and this Schedule, are your instructions. We will tell you if we believe an instruction breaches applicable law.

12. We will not sell, rent, or share your client data with any third party for their own purposes, and we will not use it to advertise to your clients or to contact your clients other than as you instruct through the product.

13. We will not use your client personal data to train any artificial intelligence or machine learning model.

14. Everyone with access to your data is bound by a written confidentiality obligation and has access only where they need it to do their job.

15. We keep your data logically isolated from every other business on the platform. No other business can see your client records.

E. Security

16. We maintain the following measures, at minimum:

• Encryption in transit. All connections to the platform use TLS.
• Encryption at rest. Stored data and backups are encrypted at rest.
• Access control. Access to production data is restricted to named personnel, on a least-privilege basis, protected by strong authentication.
• Tenant isolation. Each business's data is segregated so it cannot be accessed by another tenant.
• Backups. We take regular backups and test our ability to restore from them.
• Logging. Access to production systems is logged.
• Patching. Servers and dependencies are kept current with security updates.

17. Because this is a Beta, you should keep your own copy of your critical client information. Our security commitments are real, and a Beta is still not a substitute for your own records.

F. Sub-processors

18. We use third parties to run the service. Each is bound by confidentiality and data protection obligations no less protective than this Schedule. We use them for these purposes:

19. Your payment provider is not our sub-processor. The gateway you connect under section 4 acts on your instructions under your own agreement with it, and is not engaged by us. We do not control what it does with the data it receives from you or from your client.

20. The current list of named sub-processors and the country each processes in is available on request from the contact address in section L, and we publish it in the product during the Beta.

21. We will give you at least fourteen days' notice before we add or replace a sub-processor, by email and by notice in the product. If you object in writing on reasonable data protection grounds, we will discuss it with you, and if we cannot resolve it you may end your participation and export your data, and we will delete it under section J.

G. Helping you meet your obligations

22. If one of your clients asks to access, correct, delete, or receive a copy of their data, you handle it, using the tools in the product. If you cannot complete the request with the tools available, tell us and we will help you within five business days at no charge.

23. If a client contacts us directly about their data, we will not respond on the substance. We will tell them to contact you, and tell you that they contacted us.

24. We will give you the information you reasonably need to answer a regulator or to demonstrate your own compliance.

H. If something goes wrong

25. If we become aware of a personal data breach affecting your data, we will notify you without undue delay and in any event within 48 hours of becoming aware.

26. Our notification will tell you, so far as we know at the time: what happened, when, what categories and roughly how many records and data subjects are affected, the likely consequences, what we have done and are doing about it, and a contact point. If we do not have all of it within 48 hours, we will send what we have and follow up.

27. You decide whether the breach must be reported to a regulator or to your clients, because you are the controller. We will give you everything you need to make and act on that decision, and we will not make that report for you or in your name unless you ask us to in writing.

28. Neither of us will publicly attribute a breach to the other before we have both had a reasonable opportunity to establish the facts. Neither of us is prevented from complying with a legal obligation to report.

I. Information and assurance

29. On reasonable written notice, no more than once in any twelve months, we will answer a reasonable written security questionnaire and give you the information you need to verify that we are meeting this Schedule. Given the size of the Beta, this is a documentary exercise, not an on-site audit.

J. Export, return, and deletion

30. Export. You can export your business data at any time in a standard machine-readable format such as CSV, including client records, service menu, appointment history, and payment references.

31. On leaving. The export window is the one in section 13.6 of the Agreement: at least thirty days from the date of notice. We will tell you when it opens and closes.

32. Deletion. After that window closes, or immediately on your written request to delete your account under section 5.5 of the Agreement, which gives up the export window, we delete your data from live systems within thirty days, and from backups within ninety days, unless you have asked us in writing to keep it or the law requires us to retain it. We will confirm deletion in writing.

33. Deletion during the Beta. If you delete a client record in the product, we remove it from live systems immediately and it drops out of backups within ninety days.

K. Messages you send to your clients

34. When you send appointment reminders, confirmations, promotions, or any other message to your clients through the platform, you are the sender. You decide the content, the recipients, and the timing.

35. You confirm that you hold the necessary consent or other lawful basis for every message you send, particularly marketing messages, and that every marketing message offers a working way to opt out.

36. We send messages through shared infrastructure. If your messages generate spam complaints, opt-out failures, or carrier blocks, it affects every other business on the platform. We may suspend your messaging, immediately and without notice, if we reasonably believe your messages are unlawful, unsolicited, or damaging to the deliverability of the platform. We will tell you why and work with you to restore it.

37. You will not upload a list of contacts who did not give their details to your business.

L. Precedence, changes, and contact

38. If this Schedule conflicts with the Agreement on how we handle personal data, this Schedule wins. On every other point, including the limits on liability in section 6, the Agreement wins.

39. We may update this Schedule during the Beta, following the same process as section 13 of the Agreement. If a change materially reduces your protection, we will give you at least fourteen days' notice by email before it takes effect and ask you to accept it, and you may leave the Beta and export your data if you do not.

40. Data protection questions and requests go to beta@lncprosuite.com, marked for the attention of data protection.

LNC Pro Suite™ Beta Program Agreement, version 1.1, effective 31 July 2026.